Donna
Tier 1 — Front Office

Donna

Accountability Lead, Loop Closure
Phase 2 — Not yet built
Donna owns the Commitment Ledger. She tracks what Matt promised and what he's waiting on, generates draft replies, and runs the end-of-day reset so nothing falls through the cracks.

Latest Output

Friday, June 6, 2026 · Ledger updated 06:48 AM · 4 open items
Waiting On Them⚠ 3 days overdue
ServiceNow / IT
REST API credentials requested for Josh agent and Brad KPI report pipeline. Blocking Phase 3 build.
Waiting On MeDue today
Brad Blackwell
Weekly KPI report — first delivery target is today. Data pipeline not ready; need to send a status update proactively.
Waiting On Them1 day
Neil
Asked for confirmation that INC0420181 (inherited from Don) is resolved or reassigned. No reply yet.
Closed ✓Closed today
Ryan
St. Catharines closure date — Ryan replied after 38 hours. Confirmed Aug 14.
Agent Profile
Providers
EmailProvider, ChatProvider
Reads from
agents/charlie/output/today.json, agents/donna/data/commitments.json
Writes to
agents/donna/data/commitments.json, agents/donna/output/loop_status.json
Reports to
Sally
SKILL definition
View on GitHub